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refund and cancellation

Last Updated: 23.08.2023

Welcome to VZUAL EDGE! This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and cancelling subscriptions for the services provided by VZUAL EDGE. By subscribing to our services, you agree to comply with the terms outlined below.

**1. Subscription Cancellation**

1.1. You have the right to cancel your subscription with VZUAL EDGE at any time.

1.2. To cancel your subscription, please follow the cancellation process provided on our website or contact our customer support team at teamvzualedge@gmail.com. Please provide your full name, subscription details, and reason for cancellation.

1.3. Upon successful cancellation, you will retain access to the subscribed services until the end of the current billing period. No further charges will be applied.

**2. Refund Policy**

2.1. Refunds for subscription fees are subject to the terms outlined below:

   a. Monthly Subscriptions:
      i. Refunds are not provided for monthly subscriptions.
      ii. If you cancel a monthly subscription, you will not be charged for subsequent billing cycles.

   b. Quarterly and Annual Subscriptions:
      i. Refunds may be provided for quarterly and annual subscriptions if a refund request is made within the first 30 days of the subscription.
      ii. After 30 days, no refunds will be issued for quarterly and annual subscriptions.

2.2. The following conditions apply to refund requests:

   a. Refund requests must be made in writing to teamvzualedge@gmail.com.
   b. Refunds are issued back to the original payment method used for the subscription.
   c. Refunds will be processed within [8] business days from the date of approval.

2.3. No refunds will be provided in the following scenarios:

   a. If the refund request is made after the specified refund period.
   b. If the subscription has been terminated due to violation of our Terms and Conditions.
   c. If you have used our services to your satisfaction during the subscription period.

**3. Exceptional Circumstances**

3.1. VZUAL EDGE reserves the right to make exceptions to this Refund and Cancellation Policy on a case-by-case basis, considering extraordinary circumstances.

**4. Contact Us**

4.1. If you have questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at teamvzualedge@gmail.com.

By subscribing to VZUAL EDGE's services, you acknowledge and agree to the terms and conditions of this Refund and Cancellation Policy.

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